Customer Service Executive

Key Responsibilities:

⮚ Handle customer queries through email, WhatsApp, and telephone, Zoho Forms, ensuring

professional, accurate, and timely responses.

⮚ Identify customer needs, resolve issues, and coordinate with internal teams and external partners,

following the escalation matrix wherever required.

⮚ Manage leads, validate information, and ensure accurate and timely updates in the CRM system.

⮚ Maintain customer databases and records of enquiries, complaints, interactions, follow-ups, and

actions taken in CRM.

⮚ Prepare customer activity reports and suggest improvements to customer service processes.

⮚ Monitor First Global’ social media handles and other handles as assigned, review comments and

messages, and coordinate appropriate responses.

⮚ Assist with social media marketing, content coordination, email marketing campaigns, and mass

mailers.

⮚ Proofread content, verify information, and coordinate required approvals and compliance

disclosures before publication.

⮚ Monitor website pages, enquiry forms, and lead capture; identify issues and coordinate their

resolution with the relevant teams.

⮚ Conduct online research as assigned, identify discrepancies, and support day-to-day digital and

operational activities.

Qualifications:

⮚ Graduate in any discipline.

⮚ Freshers with strong communication skills, analytical ability, and a willingness to learn are

encouraged to apply.

⮚ Candidates with 6–12 months of relevant customer service experience will have an added

advantage.

⮚ Experience in financial services, stockbroking, or chat and email operations is preferred but not

mandatory for exceptional fresher candidates.

⮚ Excellent written and verbal communication skills, with strong English drafting ability.

⮚ Good knowledge of social media platforms and digital communication.

⮚ Basic working knowledge of MS Office, particularly Excel, Word, and email applications.

⮚ Familiarity with CRM software and email marketing tools is an advantage.

⮚ Strong critical-thinking, problem-solving, and organisational skills.

⮚ High attention to detail, accuracy, and the ability to manage multiple tasks

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.