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Customer Service Executive

salary 17,000 - 20,000 /month
company-logo
job companySumway Global Management Private Limited
job location Andheri (East), Mumbai
job experience6 - 24 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift

Job Description

We are looking for a Customer Service Executive to join our team at Sumway Global Management Private Limited. The role offers ₹17,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 6 months - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Service Executive job

  1. Who is eligible to apply for this Customer Service Executive job at Sumway Global Management Private Limited?
    Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Domestic Calling for this Customer Service Executive job offered by Sumway Global Management Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹17,000-₹20,000 per month in this Customer Service Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Service Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Service Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Service Executive, you will work on skills like Computer Knowledge, Domestic Calling.
  8. Where is this job located?
    Ans : This Customer Service Executive job is located in Andheri (East), Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-2 years of experience is ideal for this Customer Service Executive job.
  10. Why should you apply for this Customer Service Executive job?
    Ans : This Customer Service Executive job offers a salary between ₹17,000-₹20,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 17000 - ₹ 20000

English Proficiency

Yes

Contact Person

Neha

Interview Address

Powai L&T andheri east, Andheri (East), Mumbai
Posted 7 hours ago
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