Customer Service Executive

Sembridge India is hiring for Customer Service Executive – Voice Process (US Healthcare).

Job Role: Customer Service Executive – Voice Process
Process: US Healthcare
Location: Powai, Mumbai
Work Mode: Work from Office
Qualification: Minimum HSC
Gender: Male/Female
Experience: 0–30 months
Industry: BPO / Call Centre / Customer Service

Job Responsibilities:

• Handle customer queries through voice calls.

• Provide professional and effective customer service.

• Understand customer concerns and provide appropriate solutions.

• Maintain quality standards and meet process-related targets.

• Follow company policies, procedures, and process guidelines.

• Maintain professional communication with customers.

Salary:

• 0–6 months: ₹28,000 Gross | ₹24,920 Net

• 6–12 months: ₹32,750 Gross | ₹29,670 Net

• 12–18 months: ₹35,000 Gross | ₹31,920 Net

• 18–30 months: ₹37,500 Gross | ₹34,420 Net

Shift and Working Details:

• 5 days working with 2 rotational week offs.

• US-based rotational night shifts.

• Home pick-up and drop facility available for eligible shifts between 9:00 PM and 5:30 AM.

• Transport coverage is subject to the company's specified transport boundary.

Interview Process:
Candidates will be required to attend the walk-in interview at the Sembridge India office.

Interview Address:
Sembridge India,
6th Floor, A Wing, Supreme Business Park,
Hiranandani Gardens, Powai, Mumbai – 400076.

Candidates should carry Aadhaar Card, PAN Card, Address Proof, Education Marksheet, and relevant employment documents.

Important Salary Information:
As part of the revised salary structure, ₹720 will be contributed towards the employee's Provident Fund (PF). This will reduce the monthly in-hand salary by ₹720 after implementation, while the same amount will be credited to the employee's PF account. There will be no change in the CTC.

This position is subject to the company's background verification and applicable hiring requirements.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.