We are looking for a Customer Service Executive to join our team at Sbi Cards. The role offers ₹15,000 - ₹19,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Customer Service Executive job
Can freshers or experienced candidates apply for this Customer Service Executive role?
Ans : Candidates who have a Graduate and above qualification can apply for this Customer Service Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Executive job ranges between ₹15,000-₹19,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Palam Vihar, Gurgaon.
How many vacancies are there for this Customer Service Executive job?
Ans : There are 15 vacancies for this Customer Service Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Service Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Executive position is Palam Vihar, Gurgaon.
What makes this Customer Service Executive job a good opportunity?
Ans : This Customer Service Executive job is a good opportunity as it offers a salary between ₹15,000-₹19,000 per month. This is a Full Time job and has 15 openings.
A Naukri Group company
LoginHire Local Staff
15,000 - 19,000 /month
Sbi Cards
Palam Vihar, Gurgaon
Freshers in Customer Support / TeleCaller
Full Time
