Customer Service Executive

We are looking for a Customer Service Executive to join our team . The role offers 23k in hand and involves managing customer calls, delivering outstanding customer service related to BPO Industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is HSC or Graduate and Minimum 2years or Graduate Fresher can apply. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working with 2 Rotational off during the Rotational Type shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Service Executive job

1. What is the eligibility criteria to apply for this Customer Service Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Service Executive job?
   Ans: This Customer Service Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Service Executive job?
   Ans: No, there is no fee applicable for applying this Customer Service Executive job and during the employment with the company, i.e., NLEY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Executive role?
   Ans: There is an immediate opening of 50 Customer Service Executive at NLEY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Executive job?
   Ans: This Customer Service Executive job has Rotational Shift.