Customer Service Associate

15,000 - 20,000 /month

Victa Earlyjobs Technologies Private Limited

Dombivli (East), Mumbai

0 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Customer Service Associate to join our team at Victa Earlyjobs Technologies Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Service Associate job

What skills and experience do you need for this Customer Service Associate job?
Ans : To apply for this Customer Service Associate job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Service Associate position.
What shift and timings does this job follow?
Ans : This Customer Service Associate job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Associate job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Service Associate, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Service Associate job is located in Dombivli (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-5 years of experience is ideal for this Customer Service Associate job.
Why should you apply for this Customer Service Associate job?
Ans : This Customer Service Associate job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 50 openings available.