Customer Service Associate

18,000 - 23,000 /month

Victa Earlyjobs Technologies Private Limited

Dombivli (East), Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

Job Description

Job Title: Customer Service Associate (Voice & Email Process)

Location: Palava, Mumbai

Hiring: 50+ Positions

Process

Axis Bank – Inbound Blended Process

Hiring Period: 7th March 2026 to 31st March 2026

Job Role

We are looking for Customer Service Associates to handle voice and email support for Axis Bank customers. The role involves resolving customer queries, providing accurate information, and delivering a high level of customer service.

Key Responsibilities

Handle inbound customer queries through voice and email channels.
Provide accurate information and solutions to customers.
Maintain professional communication while interacting with customers.
Ensure high customer satisfaction by resolving issues efficiently.
Follow company policies and maintain service quality standards.

Eligibility Criteria

Graduates only
Work From Office (Palava, Mumbai)
Good communication skills in English (Verbal & Written)
Strong customer service orientation
Good listening and problem-solving skills
Ability to work under pressure and handle challenging situations
Good interpersonal skills and willingness to learn

Shift Details

Male Employees: 24×7 rotational shifts
Female Employees: 7:00 AM – 7:00 PM window
6 Days Working
Rotational Off (No fixed weekly off)

Selection Process

HR Round
SVAR Test (SHL Assessment)
Operations Round
Client Round

Salary

₹18,000 – ₹23,000 CTC per month

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Service Associate job

Can freshers or experienced candidates apply for this Customer Service Associate role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Service Associate role.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Associate job ranges between ₹18,000-₹23,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many vacancies are there for this Customer Service Associate job?
Ans : There are 50 vacancies for this Customer Service Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Service Associate job is open for both male and female candidates.
What are the key responsibilities of this Customer Service Associate job?
Ans : As a Customer Service Associate, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Service Associate position is Dombivli (East), Mumbai.
Who is the right fit for this Customer Service Associate job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-1 years of experience is the right fit for this Customer Service Associate job.
What makes this Customer Service Associate job a good opportunity?
Ans : This Customer Service Associate job is a good opportunity as it offers a salary between ₹18,000-₹23,000 per month. This is a Full Time job and has 50 openings.