Customer Service Associate

12,000 - 18,000 /month

The K43 Enterprises

Sector 11 Avas Vikas Colony, Agra

Freshers in Customer Support / TeleCaller

Replies in 24hrs

90 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

Job Summary

The role involves handling inbound and outbound calls to assist customers with banking-related queries, ensuring professional and efficient customer service.

Key Responsibilities

Handle inbound calls, resolve queries, and register complaints.
Provide end-to-end resolution and ensure First Time Right (FTR).
Stay updated on banking products and procedures.
Communicate effectively with customers and stakeholders.

Eligibility

Education: Min 12th Passed or any 3 years Diploma after 10th and above can apply.

Technical Skills: MS Office, Typing (15 WPM with 85% accuracy)

Specific Skills: Good communication, problem-solving, adaptability, and customer focus.

Working Conditions

Working Days: 6 days/week (1 rotational week off)
Work Duration: 9 hours (inclusive of breaks)
Shift Timings:
- Male: 24x7 rotational shifts
- Female: 6 AM to 6 PM

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Service Associate job

Can freshers or experienced candidates apply for this Customer Service Associate role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Service Associate role.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Associate job ranges between ₹12,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 11 Avas Vikas Colony, Agra.
How many openings are available for this position?
Ans : There are 90 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Service Associate job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Service Associate job is located in Sector 11 Avas Vikas Colony, Agra.
Why should you apply for this Customer Service Associate job?
Ans : This Customer Service Associate job offers a salary between ₹12,000-₹18,000 per month. This is a Full Time opportunity and has 90 openings available.