Customer Service Associate

Job Summary

The role involves handling inbound and outbound calls to assist customers with banking-related queries, ensuring professional and efficient customer service.

Key Responsibilities

• Handle inbound calls, resolve queries, and register complaints.

• Provide end-to-end resolution and ensure First Time Right (FTR).

• Stay updated on banking products and procedures.

• Communicate effectively with customers and stakeholders.

Eligibility

• Education: Min 12th Passed or any 3 years Diploma after 10th and above can apply.

• Technical Skills: MS Office, Typing (15 WPM with 85% accuracy)

• Specific Skills: Good communication, problem-solving, adaptability, and customer focus.

Working Conditions

• Working Days: 6 days/week (1 rotational week off)

• Work Duration: 9 hours (inclusive of breaks)

• Shift Timings:

  • Male: 24x7 rotational shifts

  • Female: 6 AM to 6 PM

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Service Associate job

1. What is the eligibility criteria to apply for this Customer Service Associate job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Agra.
3. How many working days are there for this Customer Service Associate job?
   Ans: This Customer Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Associate job?
   Ans: No, there is no fee applicable for applying this Customer Service Associate job and during the employment with the company, i.e., The K43 Enterprises.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Associate role?
   Ans: There is an immediate opening of 90 Customer Service Associate at The K43 Enterprises
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Associate job?
   Ans: This Customer Service Associate job has Rotational Shift.