Customer Service Associate

Job Description:-

We are looking for a Customer Service Associate to join our client place based at Ludhiana, Punjab. The role involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Contact potential/existing customers using scripts

• Answer product/company-related queries

• Understand customer needs and close sales

• Direct qualified leads to field sales team

• Update customer information in the database

• Take & process orders accurately

• Address customer complaints and maintain records

• Conduct research to support lead generation

Job Requirements:

• The minimum qualification for this role is Graduate

• Required 0 - 6+ years of experience.

• The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed.

• Candidates must be open to a 6 days working week during the Day shift.

• Good communication & convincing skills in Bengal

• Basic knowledge of Email and MS-Excel.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Service Associate job

1. What is the eligibility criteria to apply for this Customer Service Associate job?
   Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ludhiana.
3. How many working days are there for this Customer Service Associate job?
   Ans: This Customer Service Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Associate job?
   Ans: No, there is no fee applicable for applying this Customer Service Associate job and during the employment with the company, i.e., Om Sai Global Hr Services.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Associate role?
   Ans: There is an immediate opening of 15 Customer Service Associate at Om Sai Global Hr Services
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Associate job?
   Ans: This Customer Service Associate job has Day Shift.