Customer Service Associate

Knowledge and skills:

l  Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

l  Good technical aptitude with an ability to learn quickly

l  Excellent verbal and written communication skills

l  Typing speed – 50 words per minute

Overall Purpose of Job:

l  Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

l  Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

l  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

l  Strive and achieve SLA target and business outcome indicators defined by the client.

Nature of HR queries to be dealt with:

l  Provide recruitment and onboarding support to new employees

l  Updating personal records (Address, Name, emergency contact details) of the employees

l  Helping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.

l  Helping employees obtain their verification of employment

l  Helping hiring managers in the recruitment process

l  Manage employee grievance queries

l  Administer or change benefits, health plans, retirement plans, etc.

Personal Attributes:

l  Able to work on a flexible basis as determined by the business needs

l  Ability to work under pressure

l  Team worker

l  Positive Attitude

l  Quick Learner

l  Punctual and Disciplined

l  Good Communication skills

l  Customer Focused

l  Results driven

l  High standards of Integrity

l  Attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Service Associate job

1. What is the eligibility criteria to apply for this Customer Service Associate job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Service Associate job?
   Ans: This Customer Service Associate job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Service Associate job?
   Ans: No, there is no fee applicable for applying this Customer Service Associate job and during the employment with the company, i.e., GROWWTHX.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Associate role?
   Ans: There is an immediate opening of 99 Customer Service Associate at GROWWTHX
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Associate job?
   Ans: This Customer Service Associate job has Day Shift.