Customer Service Associate

15,000 - 18,000 /month

Cogent E Services

Dombivli (East), Mumbai

0 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Customer Service Associate to join our team at Cogent E Services. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Service Associate job

Can freshers or experienced candidates apply for this Customer Service Associate role?
Ans : Candidates who have a Graduate and above qualification with 0-5 years of experience can apply for this Customer Service Associate role.
What is the salary and job type for this role?
Ans : The salary for this Customer Service Associate job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Service Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many vacancies are there for this Customer Service Associate job?
Ans : There are 50 vacancies for this Customer Service Associate role.
Is this job open for all genders?
Ans : Yes, this Customer Service Associate job is open for both male and female candidates.
What are the key responsibilities of this Customer Service Associate job?
Ans : As a Customer Service Associate, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Service Associate position is Dombivli (East), Mumbai.
Who is the right fit for this Customer Service Associate job?
Ans : A candidate having skills like Domestic Calling, International Calling with 0-5 years of experience is the right fit for this Customer Service Associate job.
What makes this Customer Service Associate job a good opportunity?
Ans : This Customer Service Associate job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 50 openings.