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Customer Relationship Officer

salary 18,000 - 23,000 /month*
company-logo
job companyPropel Hr Management Services Private Limited
job location Sanjay nagar, Bangalore
incentive₹3,000 incentives included
job experience6 - 12 months Experience in Customer Support / TeleCaller
5 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Languages: Kannada
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

Position: Customer Relationship Officer

Reporting Structure: Reports to CSC (Customer Service Center) Manager

Job Responsibility:

· Responsible for lead generation for STs (Service Technician) to visit and convert

· Assign work orders to STs based on following criteria:

  • Technicians quality score (Net Promoter Score, Repeat calls)

  • Minimum travel time between Technician and Customer location

· Guide customers on EFL (Eureka Forbes Limited) processes and policies

· Promote D to C (Direct to Customer) channels to maximize self-help usage by the customers

· Drive productivity of Technicians by optimally assigning tickets

· Follow the given SOP (standard operating procedure) & scripts for tele calling

· Adherence to 100% shift schedules

· Publish on time reports and dashboards for CSC operations

· Ensure all cash/cheque submission to accounts as per the SOP

Skills Required:

· Must be polite, humble & courteous with customers to ensure best in class customer experience

· Must be excellent with the geography of the city

· Local language: Read, Write & Speak

· English or Hindi: Read, Write & Speak

Education & Experience Required:

· 1-3 years of experience in tele sales process from BFSI/ Telecomm. / Real estates

· Graduate degree, female candidates are preferred

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Relationship Officer job

  1. Who is eligible to apply for this Customer Relationship Officer job at Propel Hr Management Services Private Limited?
    Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Domestic Calling for this Customer Relationship Officer job offered by Propel Hr Management Services Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹18,000-₹23,000 per month in this Customer Relationship Officer position.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Officer job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sanjay nagar, Bangalore.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Relationship Officer job. Only female candidates can apply.
  7. What work will you do in this role?
    Ans : As a Customer Relationship Officer, you will work on skills like Computer Knowledge, Domestic Calling.
  8. Where is this job located?
    Ans : This Customer Relationship Officer job is located in Sanjay nagar, Bangalore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 1-1 years of experience is ideal for this Customer Relationship Officer job.
  10. Why should you apply for this Customer Relationship Officer job?
    Ans : This Customer Relationship Officer job offers a salary between ₹18,000-₹23,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 23000

Regional Languages

Kannada

Contact Person

Shabeena
Posted 14 hours ago
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