Customer Relationship Manager – Online

18,000 - 37,000 /month*

Victa Earlyjobs Technologies Private Limited

Whitefield, Bangalore

₹15,000 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Tamil, Kannada

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

Customer Engagement:

Connect with assigned customers as per defined contact policies
Deliver a high-quality digital banking experience
Understand customer requirements and recommend suitable products
Handle inbound/outbound calls as per quality standards
Resolve customer queries within defined timelines
Promote digital banking services for enhanced customer convenience
Maintain accurate records of customer interactions in CRM systems
Address and resolve customer complaints effectively
Build long-term customer relationships
Ensure customer retention and minimize attrition

Sales & Portfolio Management:

Achieve assigned sales and portfolio targets
Cross-sell and up-sell banking products (TPP, Assets, Cards, etc.)
Profile customers to identify sales opportunities
Ensure eligibility and compliance before offering products
Monitor key account activities and report as required
Process customer requests and transactions accurately

Process & Compliance:

Maintain proper documentation of all customer interactions
Adhere to banking policies, regulatory norms, and internal guidelines
Ensure timely updates in CRM and reporting systems
Key Skills Required:
- Basic knowledge of banking and financial products
- Strong verbal and written communication skills
- Customer-focused approach
- Sales and persuasion abilities
- Basic computer and CRM knowledge
- Ability to build and maintain customer relationships

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Manager – Online job

Can freshers or experienced candidates apply for this Customer Relationship Manager – Online role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Relationship Manager – Online role.
What salary is offered for this Customer Relationship Manager – Online job?
Ans : The salary for this Customer Relationship Manager – Online job ranges between ₹18,000-₹37,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager – Online job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Whitefield, Bangalore.
How many vacancies are there for this Customer Relationship Manager – Online job?
Ans : There are 50 vacancies for this Customer Relationship Manager – Online role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Manager – Online job is open for both male and female candidates.
What does the role of Customer Relationship Manager – Online involve?
Ans : As a Customer Relationship Manager – Online, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager – Online position is Whitefield, Bangalore.
Who is the right fit for this Customer Relationship Manager – Online job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 0-3 years of experience is the right fit for this Customer Relationship Manager – Online job.
What makes this Customer Relationship Manager – Online job a good opportunity?
Ans : This Customer Relationship Manager – Online job is a good opportunity as it offers a salary between ₹18,000-₹37,000 per month. This is a Full Time job and has 50 openings.