Customer Relationship Manager

Role: Client Relationship Manager (CRM)

About the Role

We’re looking for a proactive and client-focused CRM to manage end-to-end client interactions after the production phase. The ideal candidate will ensure seamless delivery, high-quality outputs, and complete customer satisfaction, while also spotting opportunities to upsell and strengthen client relationships.

Key Responsibilities

• Act as the primary point of contact for clients during the post-production phase.

• Manage delivery timelines for edited photos, videos, albums, and print products.

• Coordinate album designs, approvals, revisions, and print orders with precision.

• Collaborate with photographers, editors, designers, and vendors to deliver quality outputs.

• Track and update production milestones, keeping clients informed throughout.

• Address client inquiries, feedback, and concerns with professionalism and empathy.

• Ensure client expectations are met or exceeded within agreed timelines.

• Maintain accurate records and updates using CRM or project management tools.

• Proactively follow up with clients to ensure satisfaction, testimonials, and referrals.

• Upsell & cross-sell services/products to maximize client value and revenue.

• Handle escalations with tact to ensure effective service recovery.

Required Candidate Profile

• Strong communication and interpersonal skills.

• Experience in client servicing, CRM, or project coordination (preferred).

• Ability to manage timelines, multitask, and resolve conflicts effectively.

• Tech-savvy with knowledge of CRM/project management tools & MS Office.

• Customer-first mindset with a passion for relationship building.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹26000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., ZERO GRAVITY PHOTOGRAPHY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at ZERO GRAVITY PHOTOGRAPHY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.