A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 15,000 /month
What The Flex
Goregaon (West), Mumbai
0 - 1 years Experience in Customer Support / TeleCaller
Full Time
Hiring: CRM Executive – D2C Fashion Brand
Location: Goregaon West, Mumbai
Experience: 0–1 years excellent communication skills can apply
Industry: E-commerce | Fashion | Clothing | D2C
*Web: https://wtflex.in*
Above
We are looking for a confident, energetic and customer-focused CRM Executive to manage customer interactions and build strong relationships with our online fashion customers.
Key Responsibilities
- Handle customer queries through WhatsApp, Instagram, phone, email and website/chat.
- Assist customers with product information, sizes, orders, delivery, exchanges and returns.
- Follow up on pending, COD, abandoned and potential orders.
- Maintain customer information and interaction history in the CRM.
- Build customer relationships and encourage repeat purchases and customer retention.
- Coordinate with the warehouse, logistics, sales and marketing teams for order-related issues.
- Handle customer complaints professionally and ensure timely resolution.
- Collect customer feedback and identify recurring customer concerns.
- Maintain daily reports and follow-up records.
Key Skills Required
- Excellent verbal and written communication
- Confident and professional personality
- Customer-focused and empathetic approach
- Good follow-up and convincing skills
- Basic knowledge of CRM / Excel / Google Sheets
- Good problem-solving and coordination skills
- Ability to multitask in a fast-paced e-commerce
