Customer Relationship Manager

Job description – Claim Processing Executive (CRM Helpdesk)

Job Title: Claim Processing Executive (CRM Helpdesk)
 Company: ICICI Lombard
 Location: Mumbai
 Job Type: Full-Time
 Salary: ₹17,000 – ₹22,000 per month
 Work Schedule: Day Shift (Onsite)

About Watch Your Health:
 Watch Your Health is a leading health-tech company that uses technology and data analytics to help individuals take charge of their health. We collaborate with insurance companies, healthcare providers, and corporates to deliver innovative digital health solutions that encourage healthy living, disease prevention, and wellness management. Join our dynamic and fast-growing team at the intersection of healthcare, technology, and wellness.

Position Overview:
 We are looking for a Claim Processing Executive with a background in the health insurance industry to support CRM activities at a client location. This role involves direct interaction with corporate employees and coordination with internal claims teams to ensure seamless processing and resolution of health insurance claims.

Key Responsibilities:

· Act as the CRM implant for claims support at the client site.

· Handle customer queries related to policy coverage and health claim procedures.

· Assist employees in submitting and tracking claims through the designated claims app.

· Serve as the single point of contact (SPOC) for a specific corporate client.

· Manage collection and dispatch of claim documents in line with corporate requirements.

· Liaise with internal claims teams at ICICI Lombard to facilitate smooth, priority, and cashless claim processing.

· Ensure compliance with health insurance regulations and company policies.

· Maintain strict confidentiality and follow data protection standards.

· Travel between branches twice a week to address customer queries.

Requirements:

· Minimum 2 years of experience in the health insurance industry.

· Graduate in any discipline.

· Excellent communication skills in English (mandatory).

· Willingness to travel locally between branches.

Apply :
supriya.jadhav@watchyourhealth.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., WATCH YOUR HEALTH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 3 Customer Relationship Manager at WATCH YOUR HEALTH
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.