Customer Relationship Manager

Job Title: Customer Relationship Manager

Company: Leading General Insurance Company

Location: Vashi,Navi Mumbai

Department: Customer Service / Relationship Management

Employment Type: Full-time, Permanent

How to Apply

Interested candidates can share their updated resume at:

dimple.saini@talentfoxhr.com

About the Company

We are one of India’s leading general insurance organizations, offering a diverse range of insurance products and personalized customer solutions. Our focus is on delivering exceptional service and building long-term trust with every customer.

Job Overview

We are seeking a proactive and customer-oriented Customer Relationship Manager to manage client relationships, ensure smooth service delivery, and drive customer satisfaction and retention. The role requires strong communication skills, problem-solving ability, and a passion for customer engagement.

Key Responsibilities

Build and maintain healthy, long-term relationships with existing and potential customers.

Handle inbound and outbound calls, emails, and queries related to insurance policies, renewals, and service requests.

Educate customers about policy features, renewal benefits, and claim processes.

Assist customers with renewals, upselling, and cross-selling of insurance products.

Manage customer complaints and ensure prompt resolution through coordination with internal teams.

Track and achieve assigned targets for renewals, retention, and cross-selling.

Maintain proper documentation and update CRM tools with customer details and feedback.

Ensure adherence to company policies, quality standards, and compliance norms.

Prepare daily and weekly MIS reports related to customer engagement and retention performance.

Qualifications

Graduate in any discipline (Full-time).

0–3 years of experience in customer service, telecalling, sales, or insurance preferred.

Excellent verbal and written communication skills in English and Hindi.

Strong interpersonal, negotiation, and listening skills.

Ability to work in a target-driven and fast-paced environment.

Proficiency in MS Office and CRM software.

Perks and Benefits

Fixed salary with attractive performance-based incentives.

On-roll position with long-term growth opportunities.

Medical and employee benefits as per company policy.

How to Apply

Interested candidates can share their updated resume at:

dimple.saini@talentfoxhr.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Talentfox Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 10 Customer Relationship Manager at Talentfox Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.