Customer Relationship Manager

15,000 - 20,000 /month

Shivani Enterprises

BRS Nagar, Ludhiana

6+ months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Job Description

We are looking for a proactive and customer-focused Customer Relationship Manager to join our team in Ludhiana. The ideal candidate will handle customer queries related to orders, deliveries, and services, while ensuring a smooth and positive customer experience across all touchpoints.

If you enjoy interacting with people, solving problems, and building strong customer relationships, this role is perfect for you.

Key Responsibilities

Handle customer inquiries via phone calls, emails, and in-person interactions
Resolve customer issues related to orders, deliveries, and services
Provide timely, professional, and accurate responses
Coordinate with internal teams to ensure smooth service delivery
Escalate complex or unresolved issues to management when required
Collect and analyze customer feedback to improve service quality
Maintain accurate records of customer interactions and follow-ups

Required Qualifications & Skills

Graduate degree (mandatory)
Freshers are welcome to apply (customer support experience is an added advantage)
Strong verbal and written communication skills
Good problem-solving and interpersonal skills
Ability to handle multiple tasks and work in a team environment

Kindly share your updated CV- 6284147450

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Relationship Manager job

What qualifications and experience are required for this Customer Relationship Manager position?
Ans : Candidates should have a Graduate and above qualification with 1-7 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in BRS Nagar, Ludhiana.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 2 vacancies for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-7 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Manager job?
Ans : As a Customer Relationship Manager, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is BRS Nagar, Ludhiana.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-7 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 2 openings.