Customer Relationship Manager

Job Description:

Kindly share your Resume - 6284147450

Company Overview:

Chocovic- Happiness in a box!!! The name says it all. We are Ludhiana (Punjab -North India) based brand dealing in wedding cards & boxes, baby shower gifts, anniversary or birthday favors, festive hampers, corporate gifting and much more. We load these beautiful boxes and hampers with our delectable food items that our completely in house.

Role Overview:

We are looking for a proactive and customer-focused Customer Relationship Manager to handle customer queries related to orders, deliveries, and services while ensuring a positive customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person

• Resolve issues related to orders, deliveries, and services

• Provide timely and professional responses to customers

• Coordinate with internal teams for smooth service delivery

• Escalate complex issues to management when required

• Collect and analyze customer feedback

• Maintain accurate records of customer interactions
  

Required Qualifications

• Graduate degree (minimum requirement)

• Freshers can apply; customer support experience is a plus

• Strong verbal and written communication skills

• Good problem-solving and interpersonal abilities

• Professional, proactive, and customer-oriented attitude
  

Job Location
BRS Nagar, Ludhiana , Punjab

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.