Customer Relationship Manager

About the Role:

We’re looking for an enthusiastic and service-oriented Customer Relationship Executive (CRE) to manage and enhance the experience of our direct-to-consumer (B2C) customers. This role is key to ensuring customer satisfaction, loyalty, and support across our D2C platforms, social media, and support channels.

Key Responsibilities:

 Handle customer queries, complaints, and feedback across platforms (calls, What’s App, email, social media).

 Provide prompt and accurate information about products, orders, and policies.

 Assist with order placement, delivery tracking, returns, refunds, and exchanges.

 Collaborate with logistics, operations, and warehouse teams to ensure timely delivery and resolution.

 Maintain up-to-date customer records in the CRM system.

 Follow up with customers to ensure issue resolution and gather feedback.

 Upsell or cross-sell products when relevant (non-pushy, helpful approach).

 Keep track of common customer issues and share insights for improvement.

 Help create a positive, responsive, and professional brand image through customer interaction.

Requirements:

Bachelor’s degree in any discipline (preferred: BBA, B.Com, BA, etc.)

 3 years of experience in customer service, D2C support, or eCommerce (food/FMCG sector preferred)

 Strong communication skills in English and Hindi (Marathi is a plus)

 Proficient in MS Office, Excel, CRM tools, What’s App Business, and basic order management systems

 Positive attitude with excellent listening and problem-solving skills

 Ability to handle a high volume of customer interactions with empathy and professionalism

 Comfortable working in a fast-paced, customer-centric environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.