Customer Relationship Manager

Job Title: Customer Relationship Manager (CRM)

Location: [Netaji Subhash Place, Pitampura, New Delhi-110034]
 Department: Sales / Marketing / Customer Success
 Reports To: Sales Coordinator Managing Director Office

Job Summary

The Customer Relationship Manager will be responsible for building and maintaining strong client relationships, ensuring high levels of customer satisfaction, and driving business growth through effective account management. Also will be contacting customers and clients to collect overdue payments and ensuring timely recovery of outstanding dues. This role requires excellent communication, problem-solving, and strategic thinking skills to enhance customer loyalty and retention.

Key Responsibilities

●     Develop and maintain long-term relationships with clients to ensure satisfaction and retention.

●     Act as the primary point of contact for customer inquiries, concerns, and escalations.

●     Understand client needs and propose relevant solutions, services, or products.

●     Analyze customer data and feedback to identify trends, opportunities, and potential risks.

●     Drive initiatives to enhance customer experience and promote brand loyalty.

●     Identify opportunities for upselling and cross-selling to maximize revenue.

●     Maintain updated customer records in the CRM system and ensure accuracy of all client-related information.

●     Stay updated on industry trends, competitors, and market conditions to anticipate customer needs.

●     Contact customers via phone, email, or written correspondence to collect overdue payments.

Qualifications & Skills

●     Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred).

●     Proven experience as a Customer Relationship Manager, Account Manager, or similar role.

●     Strong interpersonal and communication skills, with the ability to build trust and rapport.

●     Excellent problem-solving and conflict resolution abilities.

●     Proficiency in CRM software.

●     Strong organizational and time-management skills.

●     Ability to work independently as well as part of a team.

●     Customer-centric mindset with a focus on delivering exceptional service.

Key Competencies

●     Relationship Building

●     Negotiation & Persuasion

●     Strategic Thinking

●     Analytical Skills

●     Emotional Intelligence

●     Adaptability

Job Type: Full-Time
 Salary: As per industry standards

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Rama Global.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at Rama Global
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.