Customer Relationship Manager

14,000 - 18,000 /month

R.s.caterers

Avadi, Chennai

6 - 36 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Tamil

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Meal

PAN Card, Aadhar Card, Bank Account

Job Description

CRM Executive – RS Caterers

We are looking for a CRM Executive to join our team at RS Caterers. This role involves handling customer calls, managing client relationships, providing exceptional customer support, and addressing queries related to our catering services. The role offers Industry Standard Salary and a dynamic work environment with excellent opportunities for career growth.

Key Responsibilities:

Handle customer calls and enquiries in a professional and efficient manner.
Build and maintain strong relationships with customers and clients.
Address customer queries, concerns, and complaints with a solution-oriented approach.
Maintain accurate records of customer interactions, follow-ups, and bookings.
Provide timely information regarding catering services, menus, pricing, and event planning.
Coordinate with the Sales, Operations, and Event Management teams to ensure seamless customer service.
Follow up with potential and existing customers to improve customer satisfaction and repeat business.
Meet performance targets related to customer satisfaction, response time, and lead conversion.

Job Requirements:

Minimum Qualification: Any Bachelor's Degree (Preferred) / Diploma.
Experience: 0–2 Years (Freshers with excellent communication skills are welcome to apply).
Excellent communication and interpersonal skills in Tamil and English.
Good computer knowledge (MS Office, Excel, Email, CRM software is an added advantage).
Strong customer service and problem-solving skills.
Ability to multitask and work in a fast-paced environment.
Candidates should be willing to work Monday to Saturday.
Shift Timing: 9:00 AM – 6:00 PM

Salary & Benefits:

Salary: Industry Standard
Career growth opportunities
Friendly and supportive work environment
Training and skill development

Contact Details:

📞 8925891226
📧 rscaterers.official@gmail.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Manager job ranges between ₹14,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Avadi, Chennai.
How many vacancies are there for this Customer Relationship Manager job?
Ans : There are 2 vacancies for this Customer Relationship Manager role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-3 years of experience are eligible to apply for this Customer Relationship Manager role. Only female candidates are eligible.
What are the key responsibilities of this Customer Relationship Manager job?
Ans : As a Customer Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Relationship Manager position is Avadi, Chennai.
Who is the right fit for this Customer Relationship Manager job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Relationship Manager job.
What makes this Customer Relationship Manager job a good opportunity?
Ans : This Customer Relationship Manager job is a good opportunity as it offers a salary between ₹14,000-₹18,000 per month. This is a Full Time job and has 2 openings.