Customer Relationship Manager

📄 Job Description: CRM Executive

Company: Pranav Construction Pvt. Ltd. (PCPL)
Position Title: CRM Executive
Location: Goregaon West
Department: Sales & Customer Relations
Reports To: CRM Manager / Sales Head

Role Overview:

The CRM Executive will be responsible for managing client relationships, ensuring timely communication, and maintaining high levels of customer satisfaction throughout the project lifecycle — from booking to possession and beyond. The role involves coordinating between internal teams (sales, accounts, legal, site team) and customers to ensure seamless post-sales support, documentation, and query resolution.

Key Responsibilities:

• Client Relationship Management

  • Act as the primary point of contact for customers post-booking.

  • Handle customer queries, concerns, and requests via calls, emails, or in-person meetings.

  • Maintain regular follow-ups with customers regarding payments, documentation, and project updates.

• Payment & Documentation Follow-ups

  • Coordinate and ensure timely payment collections as per agreed payment schedules.

  • Prepare and dispatch demand letters, payment reminders, and receipts.

  • Manage the documentation process including agreements, allotment letters, and possession letters.

• Customer Service & Grievance Handling

  • Address customer complaints and grievances promptly with appropriate resolutions.

  • Ensure customer issues are escalated internally and resolved within the stipulated timeframe.

• Database Management & Reporting

  • Maintain accurate and updated customer records in the CRM software/system.

  • Generate periodic reports on collections, pending documents, customer follow-ups, and feedback.

• Coordination with Internal Departments

  • Liaise with accounts, legal, and project/site teams to resolve customer issues.

  • Collaborate with the marketing and sales team for lead management and handovers.

Key Skills & Competencies:

• Strong interpersonal and communication skills (written and verbal)

• Excellent negotiation and conflict resolution abilities

• Attention to detail and organizational skills

• Proficiency in MS Office (Excel, Word, Outlook) and CRM software

• Ability to multitask and prioritize under pressure

• Customer-centric attitude with a proactive approach

Preferred Qualifications:

• Graduate in any discipline (preferred: Business Administration, Commerce)

• 2-5 years of relevant experience in CRM roles, preferably in Real Estate, Construction, or Service sectors

Work Conditions:

• Working Hours: 10:00 AM to 7:00 PM

• Location: Goregaon West

• Additional Requirements: Occasional client visits or site visits as needed

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., PRANAV CONSTRUCTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at PRANAV CONSTRUCTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.