Customer Relationship Manager

Job Title: Customer Relationship Manager

Location: Dehradun
Department: Sales / Customer Success / Marketing
Reports to: [Head of Sales / Customer Success Manager / Director of Operations]
Employment Type: Full-Time

Job Summary:

We are seeking a dynamic and customer-focused Customer Relationship Manager (CRM) to develop and maintain strong customer relationships, improve customer satisfaction, and drive loyalty. The ideal candidate will have excellent communication skills, a deep understanding of customer needs, and the ability to create long-term value for both the customer and the organization.

Key Responsibilities:

• Serve as the lead point of contact for all customer account management matters.

• Build and maintain strong, long-lasting client relationships.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.

• Act as a liaison between the customer and internal teams (e.g., sales, support, product).

• Monitor customer satisfaction and resolve customer complaints quickly and effectively.

• Analyze customer data to improve customer experience and retention.

• Identify opportunities to grow business with existing clients and upsell/cross-sell services.

• Maintain accurate records of customer interactions and transactions in CRM software.

• Prepare regular reports on account status, customer feedback, and service issues.

• Collaborate with the marketing team on customer engagement campaigns and retention strategies.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Proven work experience as a Customer Relationship Manager, Account Manager, or similar role.

• Excellent communication, interpersonal, and negotiation skills.

• Strong problem-solving skills and a customer-centric mindset.

• Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho).

• Ability to manage multiple projects simultaneously while paying attention to detail.

• Strong analytical skills and experience with customer data analysis.

Preferred Qualifications:

• Experience in [industry, e.g., SaaS, retail, finance, healthcare, etc.].

• Familiarity with customer lifecycle management.

• Certification in customer service, CRM systems, or relationship management (e.g., Certified CRM Professional).

What We Offer:

• Competitive salary and performance .

• Opportunities for professional growth and development.

• A collaborative and supportive team environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Dehradun.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., PEARL ORGANISATION.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 4 Customer Relationship Manager at PEARL ORGANISATION
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.