Customer Relationship Manager

Note:- The candidate must have minimum 5 years of work experience in real estate industry.

Key Responsibilities:

Customer Relationship Management

Act as the single point of contact for customers post-booking. Build and maintain long-term relationships to ensure customer satisfaction and foster repeat engagement.

Escalation Handling

Address and resolve customer complaints or escalations efficiently by coordinating with relevant departments. Ensure a quick turnaround time and effective resolution.

Possession Coordination

Coordinate the handover of possessions by working closely with internal teams such as Projects, Legal, and Accounts. Ensure a timely and smooth delivery experience for customers.

Cross-Functional Collaboration

Liaise with internal departments to resolve customer service issues and ensure smooth coordination for service delivery. Ensure adherence to internal service level agreements (SLAs).

Documentation & CRM Data Management

Maintain accurate customer records, regularly update CRM software, and track all communications and the status of service delivery. Ensure documentation is compliant and up to date.

Customer Feedback & Process Improvement

Collect and analyze customer feedback to identify pain points. Collaborate with internal teams to initiate process improvements that enhance the overall service experience.

Compliance & Regulatory Adherence

Ensure all possession-related processes and customer communications comply with RERA and internal regulatory guidelines. Support audit readiness and maintain high compliance scores.

• It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 5 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., MARATHON.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at MARATHON
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.