Customer Relationship Manager

20,000 - 25,000 /month

Manav Management Group

Sector 69 Faridabad, Faridabad

1 - 5 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Key Responsibilities

Relationship Building: Develop strong, long-term relationships with key clients to maximize satisfaction and loyalty.
Issue Resolution:
Act as the main point of contact to handle inquiries, complaints, and escalations, resolving them in a timely manner
.
Sales & Growth: Identify upselling and cross-selling opportunities to expand the customer base and increase revenue.
Data Analysis & Reporting: Analyze customer data and feedback to identify trends, create reports, and present performance reviews.
Strategic Planning: Collaborate with internal departments (sales, marketing, product) to develop customer engagement strategies and improve service delivery.
Account Management: Maintain accurate records of client interactions in CRM software and ensure consistent, high-quality communication.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Manager job

What skills and experience do you need for this Customer Relationship Manager job?
Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 69 Faridabad, Faridabad.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-5 years of experience can apply for this Customer Relationship Manager job. Only female candidates can apply.
What does the role of Customer Relationship Manager involve?
Ans : As a Customer Relationship Manager, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Manager job is located in Sector 69 Faridabad, Faridabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-5 years of experience is ideal for this Customer Relationship Manager job.
Why should you apply for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Domestic Calling, Non-voice/Chat Process, Query Resolution, Computer Knowledge, good communication skills, customer support, Relationship Building, Problem-Solving