Customer Relationship Manager

We are looking for a Customer Relationship Manager to join our team at K K Consultancy. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹25000 - ₹26000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

1. Designation: customer relationship manager

2. Role: 100% voice inbound process

3. Timing:

Male - 7am to 12:30pm+(night Shift) Any 9.5 hours

Female- 7am to 8:30pm (Any 9.5 hours)

4. Week-off: 5 days working 2 days off (Rotational)

5. Salary:

Fresher : 14.5 k inhand

Experience: upto 26k inhand

Skills required:

Excellent Communication

Graduation Mandatory

Good thought process

Regards

K K Consultancy

9665008242

Vashi

Only interested candidates can apply

Free job for everyone

https://www.facebook.com/share/wSJfUNYVkyWoY22e/?mibextid=qi2Omg

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹26000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., K K Consultancy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 10 Customer Relationship Manager at K K Consultancy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Night Shift.