Customer Relationship Manager

Job Title: Customer Relationship Manager (Service)
Department: Customer Relationship Team (CRT) – Inbound Voice Process
Location: Vashi, Navi Mumbai
Openings: 50 Positions
Experience: Fresher to 5 Years
Salary: ₹2.00 LPA – ₹3.50 LPA
Qualification: Graduate (Full-time or Part-time)

Job Description:
We are hiring Customer Relationship Managers for our Service vertical, handling inbound customer queries via voice process. The role involves addressing customer concerns, delivering prompt resolutions, and ensuring customer satisfaction through professional communication and service excellence.

Key Responsibilities:

• Manage inbound voice-based customer queries and service requests

• Ensure timely and effective resolution of issues

• Maintain high service standards and customer satisfaction

• Document interactions and update customer records accurately

• Work collaboratively across verticals: CRT, RIO, and E-Channel

Shift Details:

• Work Mode: Work from Office

• Shift Timing (Rotational):

  • Male candidates: Round-the-clock rotational shifts

  • Female candidates: Day rotational shifts only (till 8:30 PM)

  • Fixed Shift (RIO): 10:00 AM – 7:30 PM

  • Fixed Shift (E-Channel): 9:30 AM – 7:30 PM

• Working Days: 5 days a week

• Week Off: 2 rotational offs

Requirements:

• Strong verbal communication in English & Hindi

• Customer-centric attitude and problem-solving skills

• Basic computer knowledge and data entry skills

📩 Interested candidates may send their resume to: hr@hirewala.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., Hirewala Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 10 Customer Relationship Manager at Hirewala Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Day Shift.