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Customer Relationship Manager

salary 18,000 - 23,000 /month
company-logo
job companyGseven Computer Business Private Limited
job location Sushant Lok Phase 1, Gurgaon
job experience1 - 5 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: B2C Sales
sales
Languages: Hindi
qualification
Graduate and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: PF
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Relationship Manager to join our team at Gseven Computer Business Private Limited. The role offers ₹18,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Manager job

  1. What skills and experience do you need for this Customer Relationship Manager job?
    Ans : To apply for this Customer Relationship Manager job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Relationship Manager job ranges between ₹18,000-₹23,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Relationship Manager job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sushant Lok Phase 1, Gurgaon.
  5. How many openings are available for this position?
    Ans : There are 2 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a Graduate and above qualification with 1-5 years of experience can apply for this Customer Relationship Manager job. Only female candidates can apply.
  7. What are the key responsibilities of this Customer Relationship Manager job?
    Ans : As a Customer Relationship Manager, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Relationship Manager job is located in Sushant Lok Phase 1, Gurgaon.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-5 years of experience is ideal for this Customer Relationship Manager job.
  10. Why should you apply for this Customer Relationship Manager job?
    Ans : This Customer Relationship Manager job offers a salary between ₹18,000-₹23,000 per month. This is a Full Time opportunity and has 2 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Query Resolution, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 18000 - ₹ 23000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

JYOTI

Interview Address

Branch Office : UG-226F, Upper Ground Floor, Sushant Shopping Arcade, Sushant Lok, Phase-1, Gurugram-122009, Sushant Lok Phase 1, Gurgaon
Posted 8 hours ago
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