Customer Relationship Manager

Key Responsibilities:

• Process customer orders accurately and maintain order records.

• Prepare and manage dispatch order forms and coordinate dispatch activities.

• Update and maintain FMS (Follow-up Management System) records.

• Send LR copies, invoices, and dispatch-related communications to customers and purchase teams.

• Prepare and circulate daily dispatch schedules and status reports.

• Download, review, and maintain Purchase Orders (POs) received through customer portals and emails.

• Track order status from receipt to delivery and ensure timely execution.

• Verify order availability against inventory/stock levels and coordinate with relevant departments.

• Maintain customer master data, contact databases, transporter details, and order documentation.

• Prepare and update MIS reports, order summaries, pending order reports, and PO status reports.

• Maintain proper filing and documentation of POs, invoices, dispatch documents, and related records.

• Coordinate with Sales, Dispatch, Logistics, Accounts, and Customer Service teams for smooth order fulfillment.

• Address customer queries related to orders, dispatches, and documentation.

• Ensure timely communication with internal stakeholders and external customers.

Required:

• Advanced MS Excel (VLOOKUP, Pivot Tables, Lookup Functions, Data Analysis)

• Order Processing & Dispatch Coordination

• MIS Reporting & Data Analysis

• Documentation & Record Management

• Email & Business Communication

• Customer Relationship Management

• Inventory/Stock Coordination

• Attention to Detail and Accuracy

• Time Management & Multitasking Preferred

Experience:

• 1–5 years of experience in CRM, Order Management, Sales Coordination, or Customer Service.

• Experience with ERP systems (SAP, Oracle, Tally, Busy, etc.) will be an added advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 5 years of experience.