Customer Relationship Manager

6,000 - 8,000 /month

Dr. Positive Health Sciences Private Limited

Jubilee Hills, Hyderabad

1 - 4 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Health/ Term Insurance

Languages: Hindi, Telugu

12th Pass and above

Females Only

Day Shift

PAN Card, Aadhar Card

Job Description

We are looking for a Customer Relationship Manager to join our team at Dr. Positive Health Sciences Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to COLLECTING FEEDBACK AND CHECK PATIENT SATISFACTION, Health/ Term Insurance. The role offers ₹6000 - ₹8000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is DEGRE Pass and 1 - 4 years of experience. Office Timing 9:30AM to 7:00PM You will be responsible for resolving customer complaints, collecting feedback from patients related to services rating, treatment satisfaction, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 2 DAYS weekend during the Day shift SATURDAY AND SUNDAY.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Relationship Manager job

What are the eligibility criteria for this Customer Relationship Manager job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Computer Knowledge for this Customer Relationship Manager job offered by Dr. Positive Health Sciences Private Limited in Jubilee Hills, Hyderabad.
What salary is offered for this Customer Relationship Manager job?
Ans : The salary for this Customer Relationship Manager job ranges between ₹6,000-₹8,000 per month.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jubilee Hills, Hyderabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-4 years of experience can apply for this Customer Relationship Manager job. Only female candidates can apply.
What does the role of Customer Relationship Manager involve?
Ans : As a Customer Relationship Manager, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Manager job is located in Jubilee Hills, Hyderabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-4 years of experience is ideal for this Customer Relationship Manager job.
Why should you apply for this Customer Relationship Manager job?
Ans : This Customer Relationship Manager job offers a salary between ₹6,000-₹8,000 per month. This is a Full Time opportunity and has 2 openings available.