International Customer Representative

Job Title: Customer Support Associate

Location: Hyderabad (Hi-Tech City) – Onsite

Process: US-based Telecom Process

About the Role:
We are looking for Customer Support Associates to handle customer service, billing, and order management for international clients. The role involves providing excellent support, managing cases/orders, upselling & cross-selling, and ensuring customer satisfaction.

Key Responsibilities:

• Communicate effectively with US customers (voice process)

• Handle onboarding, implementation, and customer success queries

• Manage multiple client cases with attention to detail

• Provide timely updates and resolutions

• Upsell/Cross-sell as part of KPIs

• Work collaboratively with internal and external teams

Requirements:

• 1–2 years of experience in customer service International

• Excellent communication skills (written & spoken)

• Experience in B2B/B2C processes preferred

• Proficiency with CRM tools & ability to learn quickly

• Strong listening, questioning & call control skills

• Comfortable with night shifts & rotational 24x7 shifts

• Any graduate/UG drop (not pursuing a course alongside job)

• Must have prior experience in international voice process

Salary Grid:

• 8 to 17 months exp. → 3.87 – 4.25 LPA

• 18 to 23 months exp. → 4.5 LPA

• 24 months & above exp. → 4.7 LPA

Other Details:

• Work Mode: Onsite

• Working Days: 5 days/week (rotational week off/split off)

• Industry: BPO (International process)

•  2 Way cabs provided

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.