Customer Relationship Manager

We are looking for a Customer Relationship Manager (Female) from Jewellery Industry to join our team Shripati Gold Pvt. Ltd.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

• Experience working with high-value B2B clients.

• Familiarity with Jewellery product categories and production timelines.

• Ability to handle sensitive customer situations with empathy and professionalism.

• Comfortable working in a fast-paced, deadline-driven environment consultants.

• Oversee and monitor all customer touchpoints, ensuring an impeccable and luxurious shopping environment and exceptional client experiences. 

• Act as the primary point of contact for existing clients (retailers/wholesalers) to address queries, complaints, or service requests.

• Build and maintain strong, long-term business relationships with clients.

• Coordinate internally with production, sales, dispatch, and accounts teams to resolve client concerns promptly.

• Maintain a regular communication schedule with clients for order updates, delivery status, and service feedback.

• Follow up with clients for outstanding payments, credit reminders, and ensure timely collections.

• Maintain accurate records of client interactions, order status, and communication logs.

• Support the sales team with client coordination, sample approvals, or design feedback.

• Handle post-sales service such as complaint resolution, repair coordination, and satisfaction checks.

• Help organize and manage client meetings, exhibitions, or showroom visits.

• Prepare basic reports on client satisfaction, payment status, and service performance.

Job Requirements:

• Bachelor’s degree in Business, Communications, or a related field

• 2–5 years of experience in customer service, CRM, or sales coordination; jewellery/luxury goods preferred

• Strong verbal and written communication skills in English, Hindi, and local language

• Polite, professional, and solution-oriented attitude

• Good understanding of sales processes, order management, and payment cycles

• Proficient in MS Office (especially Excel and Outlook); knowledge of CRM software is a plus

• Ability to multitask and follow up consistently without losing attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., BALAJI GOLD.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at BALAJI GOLD
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has Flexible Shift.