Customer Relationship Executive

Customer Relationship Executive (Pharma Third-Party Contract Manufacturing)

Location: Mohali

Department: CRE – Third Party Contract Manufacturing

Company: - www.unimarckpharma.com

Job Summary:

We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance client relationships in our Pharma Third-Party Contract Manufacturing division. The ideal candidate will act as a bridge between customers and internal teams, ensuring smooth order processing, timely communication, and efficient resolution of queries.

Key Responsibilities:

Customer Relationship Management

·       Act as the primary point of contact for third-party manufacturing clients, addressing their inquiries and concerns.

·       Build and maintain strong relationships with customers to ensure long-term business growth.

·       Provide customers with timely updates on their orders, dispatch schedules, and production timelines.

Order Processing & Coordination

·       Process customer orders, verify documentation, and coordinate with the production and dispatch teams.

·       Ensure compliance with regulatory and quality requirements for pharma contract manufacturing.

·       Track and follow up on production schedules to ensure timely deliveries.

Query Resolution & Complaint Handling

·       Address customer complaints regarding product quality, delays, or documentation issues.

·       Coordinate internally with QA/QC, production, and logistics teams to resolve customer concerns.

·       Maintain a record of complaints and resolutions for future reference and improvement.

Documentation & Compliance Support

·       Assist customers with contract manufacturing agreements, NDAs, and regulatory documentation.

·       Ensure smooth processing of billing, invoices, and payment follow-ups.

·       Provide necessary documentation support for product registration and regulatory approvals.

Coordination with Internal Teams

·       Work closely with the Business Development, Production, and Logistics teams to ensure customer satisfaction.

·       Assist in sample dispatches, artwork approvals, and packaging coordination.

·       Keep track of customer preferences, order history, and feedback for business improvement.

 Reporting & MIS

·       Maintain customer records and prepare regular reports on customer interactions, orders, and feedback.

·       Provide data-driven insights to management for process improvements.

Required Qualifications & Skills:

·       Education: Graduate / Postgraduate in Pharma or Life Sciences

·       Experience:1-2 years of experience in customer service, sales coordination, or business support in the pharmaceutical third-party contract manufacturing sector. (Fresher candidates can also apply)

Key Skills:

·       Excellent communication (verbal & written) and interpersonal skills.

·       Strong organizational and multitasking abilities.

·       Proficiency in Ms Excel.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., UNIMARCK PHARMA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 5 Customer Relationship Executive at UNIMARCK PHARMA
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.