International BPO Executive

Job Title: International Customer Support Executive

Location: [Chandigarh / Mohali]

Job Type: Full-time

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About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Customer Support team. In this role, you will be the first point of contact for our global customers, providing timely and effective support to resolve queries, deliver exceptional service, and ensure customer satisfaction.

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Key Responsibilities

• Handle inbound/outbound calls, emails, and chat support for international clients.

• Assist customers with product/service information, troubleshooting, and issue resolution.

• Maintain a positive and professional attitude to enhance customer experience.

• Escalate unresolved issues to appropriate departments as per process.

• Document customer interactions and update CRM systems accurately.

• Achieve daily/weekly performance metrics (CSAT, AHT, FCR, etc.).

• Work in rotational shifts (including night shifts) as required.

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Requirements

• Minimum qualification: Graduate / 12th pass with relevant experience.

• Excellent communication skills in English (verbal and written).

• Strong customer-handling and problem-solving skills.

• Ability to work in a fast-paced environment and under pressure.

• Willingness to work in rotational shifts (including weekends and night shifts).

• Prior experience in International BPO/Customer Support preferred but not mandatory.

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What We Offer

• 20,000 to 40,000 salary packages with performance-based incentives.

• Night Shift Allowances.

• Growth opportunities and career advancement.

• Comprehensive training and development programs.

• Dynamic and supportive work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this International BPO Executive job

1. What is the eligibility criteria to apply for this International BPO Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹43000 per month + Incentives that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this International BPO Executive job?
   Ans: This International BPO Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this International BPO Executive job?
   Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., Cresta Kans.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this International BPO Executive role?
   Ans: There is an immediate opening of 30 International BPO Executive at Cresta Kans
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this International BPO Executive job?
   Ans: This International BPO Executive job has Rotational Shift.