Customer Relationship Executive

40,000 - 50,000 /month

The Global Skills

Lower Parel, Mumbai

5 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Automobile

Post Graduate and above

Males Only

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Responsibilities:

Act as the primary point of contact for customers visiting or contacting the workshop.
Handle customer inquiries, service bookings, and follow-ups efficiently.
Maintain strong relationships with premium and high-value clients.
Coordinate with the Operations Head and service team for smooth workflow and timely delivery.
Ensure excellent customer experience from vehicle drop-off to delivery.
Keep customers updated regarding service status, timelines, and costs.
Manage CRM systems and customer data records accurately.
Handle customer feedback, complaints, and escalations professionally.

· Support in upselling services and AMC packages where applicable.

Maintain proper documentation and filing of customer queries.
Ensure adherence to brand standards, grooming, and communication etiquette.
Skills and Qualifications:
· Graduate, post graduate in any discipline.
- Excellent communication and interpersonal skills.
- Presentable personality with a professional and polished appearance.
·  Strong customer handling and problem-solving ability.
·  Basic understanding of automobile service processes.
·   Proficiency in MS Office and CRM software
·  Ability to work in a fast-paced, high-expectation environment.
Benefits : Monthly Salary increment from starting month based on performance

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 5 - 6+ years Experience.

More about this Customer Relationship Executive job

What qualifications and experience are required for this Customer Relationship Executive position?
Ans : Candidates should have a Post Graduate and above qualification with 5-7 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Relationship Executive job ranges between ₹40,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lower Parel, Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Post Graduate and above qualification with 5-7 years of experience can apply for this Customer Relationship Executive job. Only male candidates can apply.
What are the key responsibilities of this Customer Relationship Executive job?
Ans : As a Customer Relationship Executive, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Lower Parel, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 5-7 years of experience is ideal for this Customer Relationship Executive job.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹40,000-₹50,000 per month. This is a Full Time opportunity and has 10 openings available.