Customer Relationship Executive

We are looking for a Customer Relationship Executive to join our client located at Chembur. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to FMCG. If you enjoy speaking to customers, building relationships and driving sales conversations, this role is for you.

The role offers ₹25000 - ₹28000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain relationships, handle queries and identify upselling/cross-selling opportunities.

• Connect with customers who have reduced or stopped buying and work on reactivation

• Share updates on new products, offers and brand information

• Track call data, orders, customer categories and performance trends

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience.

You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.

• Strong communication and relationship-building skills

• Ability to handle high call volumes with accuracy

• Problem-solving mindset and willingness to learn

• Team-oriented and flexible approach

• Candidates must be open to a 6 days working week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.