Make Post Service Follow-up (PSF) calls to customers after vehicle servicing.
Collect customer feedback regarding their service experience.
Check customer satisfaction with service quality and vehicle delivery.
Understand and record customer complaints, concerns and feedback.
Coordinate with the Service Advisor/Service Team for unresolved complaints.
Follow up with customers until their concerns are addressed.
Invite customers for their next service and maintain regular follow-ups.
Maintain accurate customer information and feedback in DMS/CRM.