Customer Relationship Executive

15,000 - 18,000 /month

Roche International

Borivali (East), Mumbai

6 - 36 months Experience in Customer Support / TeleCaller

1 Opening

ఫుల్ టైమ్

కావాల్సిన Skills

Domestic Calling

Job Highlights

Industry Type: Automobile

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

మీకు సరిపోతుందో లేదో చెక్ చేయడానికి రిజిస్టర్ చేసుకోండి!

Job వివరణ

🚗 Job Title: CRE – Service (Customer Relationship Executive)

📌 Role Overview

Responsible for managing customer relationships in the service department, ensuring smooth communication between customers and workshop, and improving overall service experience and satisfaction

🛠️ Key Responsibilities

1. 📞 Customer Communication

Handle inbound & outbound calls for service-related queries

Remind customers about:

Periodic service due

Free service schedules

Insurance / AMC renewal

Coordinate with service teams

2. 📅 Service Appointment Handling

Book and manage service appointments

Ensure proper scheduling to avoid delays

Share confirmation and follow-up with customers

3. ⭐ Customer Feedback & CSI

Collect feedback after vehicle service

Maintain Customer Satisfaction Index (CSI)

Escalate dissatisfied customer cases to Service Manager

4. 🧾 Complaint Handling

Listen to customer concerns patiently

Provide basic resolutions or escalate issues

Ensure closure and customer satisfaction

5. 🔁 Follow-Ups & Retention

Follow up with customers for:

Pending services

Repeat visits

Bring inactive customers back to the workshop

6. 💰 Sales Support (Service-Based)

Promote:

Extended warranty

Value-added services

Generate leads for service advisors

7. 📊 CRM & Reporting

Update customer details in CRM system

Maintain call logs, feedback reports, and follow-up data

Track daily/monthly targets

ఇతర details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Executive job

Who is eligible to apply for this Customer Relationship Executive job at Roche International?
Ans : Candidates should have a Graduate and above qualification and skills like Domestic Calling for this Customer Relationship Executive job offered by Roche International.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹18,000 per month in this Customer Relationship Executive position.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Borivali (East), Mumbai.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There is 1 vacancy for this Customer Relationship Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Relationship Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Relationship Executive, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Borivali (East), Mumbai.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Domestic Calling with 1-3 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 1 openings.