Customer Relationship Executive

Job Title: Customer Relationship Executive – OEM

Location: PL.NO.11/A, Girdhar Industrial Estate-2, Opp. Jalaram Industrial Society, Nr. Navjeevan Circle, Udhna Magdalla Road, Surat, Gujarat – 395017
Timings: 10:00 AM – 7:00 PM

About Us

Shiv Shakti Laminates Pvt. Ltd. is a trusted manufacturer in the laminates and decorative surfaces industry. We cater to OEMs and large-scale buyers with consistent quality, innovation, and service excellence.

Job Summary

We are seeking a proactive Customer Relationship Executive (OEM) to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise in Excel (Pivot, VLOOKUP, MIS reporting) to ensure seamless execution of OEM requirements.

Key Responsibilities

• Act as the primary point of contact for OEM clients, ensuring clear and professional communication.

• Manage end-to-end order processing – from order receipt to dispatch coordination.

• Prepare and maintain OEM client data, reports, and trackers using advanced Excel tools.

• Generate and share MIS reports, dashboards, and sales analyses for management decisions.

• Coordinate with sales, production, logistics, and accounts teams to ensure timely execution.

• Conduct regular follow-ups with clients and resolve queries effectively.

• Document and analyze client feedback to enhance service quality and strengthen relationships.
  

Requirements

• Graduate in Business, Commerce, or related field.

• 1–2 years of experience in customer relationship / client servicing (OEM or B2B preferred).

• Proficiency in Excel (Pivot, VLOOKUP, MIS reporting mandatory).

• Strong communication, interpersonal, and organizational skills.

• Ability to multitask, prioritize, and manage OEM requirements efficiently.

• Team-oriented with strong problem-solving and follow-up abilities.
  

Salary & Benefits

• Salary Range: ₹15,000 – ₹20,000 per month (based on skills & experience).

• Opportunity to work with reputed OEM clients in the laminates industry.

• Hands-on exposure to client servicing, data management, and cross-functional coordination.

• Professional, supportive, and growth-oriented work culture.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Rawalwasia Textile Industries Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at Rawalwasia Textile Industries Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.