Handle customer inquiries and provide prompt support through calls, messages, and email.
Build and maintain strong relationships with customers to ensure high satisfaction.
Follow up with existing customers regarding orders, payments, services, or queries.
Maintain customer records and update CRM systems regularly.
Coordinate with internal teams (sales, logistics, accounts) for resolving customer issues.
Help customers understand company products, services, and offers.
Manage customer complaints and ensure timely resolution.
Support the sales team with lead follow-ups and client communications.
Prepare basic reports on customer interactions and feedback.
Ensure high professionalism and communication standards.