Key Responsibilities:
Follow up with customers and resolve issues promptly
Follow up on outstanding payments and coordinate with the Credit Control team
Coordinate with internal departments to address customer concerns
Maintain daily outstanding reports and track progress
Act as a team player with a positive approach to client relationships
Skills & Experience Required:
Excellent communication and interpersonal skills
Proficiency in MS Office (Excel, Word)
Good understanding of customer service practices and client management
Ability to work independently and as part of a team
Preferred / Added Advantage: Experience in Hospitality sector or American Express / International client servicing