A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 25,000 /month
Maruthi Plastics & Packaging Chennai Private Limited
Puzhal, Chennai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Customer Support Executive to manage customer queries, provide timely resolutions, and ensure a positive customer experience. The role involves coordination with internal teams and handling customer interactions across online platforms.
Key Responsibilities
Handle customer inquiries via phone, email, WhatsApp, and online platforms.
Provide accurate information regarding products, orders, deliveries, and returns.
Resolve customer complaints promptly and escalate issues when required.
Coordinate with internal teams such as logistics, sales, and operations to ensure customer satisfaction.
Maintain and update customer records, order details, and reports using Excel.
Support online order management and post-sales service activities.
Ensure adherence to company policies and service standards.
Eligibility & Requirements
Experience: 1–2 years in customer support or a related role.
Technical Skills: Moderate knowledge of MS Excel (data entry, basic formulas, reports).
Preferred Experience: Exposure to online customer support, e-commerce, or packaging industry will be an added advantage.
Strong communication and problem-solving skills.
Ability to handle multiple tasks .
