Collection Specialist

Job Description: Collections Specialist (French)

Location: Ambattur, Chennai

Reporting To: Collections Supervisor

As a Collections Specialist (French) at Datamark, you will be responsible for managing customer accounts and ensuring timely collection of outstanding receivables. You will analyze payment trends, follow up on overdue invoices, and work closely with internal teams to resolve disputes and improve the collections process. Your role will directly contribute to improving cash flow and maintaining strong customer relationships.

Key Responsibilities

• Contact customers regarding overdue invoices, payment status, and dispute resolution

• Monitor and manage a portfolio of accounts to achieve collection targets

• Track and analyze payment trends and collection performance metrics

• Collaborate with internal teams to resolve customer issues and escalations

• Develop and implement strategies to reduce delinquency and improve recovery rates

• Build strong working relationships with business partners and internal stakeholders

• Ensure smooth coordination between the collections team and assigned business units

Qualifications & Requirements

• Proficiency in French (spoken and written)

• Strong analytical and problem-solving skills

• Excellent communication and negotiation abilities

• Attention to detail and ability to manage multiple accounts

• Freshers are welcome; candidates with accounting or finance background preferred

• Ability to work in a target-driven environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.