Customer Relationship Executive

Join our team Make B Technologies. we are passionate about our work. We are certified engineers, technicians and are qualified to perform all possible services that your standard, hybrid or even electric vehicle may require.

Job Profile: Customer Relationship Executive

Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership.

Responsibilities:

1. Customer Interaction:

   • Greet customers warmly and assist them with inquiries, test drives, and vehicle selection.

   • Provide information about the features, specifications, and pricing of vehicles.

   • Address customer concerns and resolve complaints in a timely and professional manner.

2. Service Coordination:

   • Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance.

   • Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner.

   • Follow up with customers after service visits to ensure satisfaction and address any additional concerns.

3. Customer Feedback and Surveys:

   • Collect feedback from customers regarding their experiences with the dealership/service center.

   • Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels.

   • Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback.

4. Relationship Building:

   • Build and maintain strong relationships with customers to foster loyalty and repeat business.

   • Keep detailed records of customer interactions and preferences to personalize future interactions and offerings.

   • Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships.

5. Product Knowledge and Training:

   • Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers.

   • Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques.

   Requirements:

   • 4 years of Bachelor's degree in automobile or mechanical engineering.

   • Proven experience in customer service in the automobile industry with prior working experience in authorized service center of a premium car brand like Mercedez or BMW.

   • Pleasant personality with a customer-centric mindset.

   • Excellent communication and interpersonal skills.

   • Strong problem-solving abilities and customer-focused mindset.

   • Organizational and time-management skills to handle multiple customer interactions.

   • Ability to multitask and prioritize tasks in a fast-paced environment.

   • Proficiency in MS Office applications and CRM (Customer Relationship Management) software.

   • Enthusiasm for automobiles and willingness to learn about new products and technologies.

    

   Benefits: Monthly salary incrementation from starting month based on performance + Incentives. 

   Working Hours: 09:00 A.M. – 6:30 P.M. (Monday to Saturday) Sunday fixed off.

    

   NOTE : Candidate must present original educational and work experience certificate during the selection process.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., MAKEB TECH.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 10 Customer Relationship Executive at MAKEB TECH
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.