A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 20,000 /month*
Invesys Consulting Private Limited
Bhawarkua, Indore
₹5,000 incentives included
6 - 12 months Experience in Customer Support / TeleCaller
Full Time/Part Time
Job Description: Customer Support Executive
Job Title: Customer Support Executive
Department: Customer Service
Job Type: Full-Time
Job Summary
We are looking for a friendly, customer-focused Customer Support Executive to assist customers with their questions, resolve issues, and provide excellent service. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer queries professionally.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or social media.
Provide accurate information about products and services.
Resolve customer complaints and troubleshoot problems.
Maintain customer records and update information in the system.
Follow up with customers to ensure their issues are resolved.
Escalate complex issues to the appropriate department.
Maintain customer satisfaction and build positive relationships.
Meet customer service quality and performance targets.
Required Skills and Qualifications
Good verbal and written communication skills.
Strong problem-solving and listening abilities.
Basic computer knowledge and typing skills.
Patience, empathy, and a customer-friendly attitude.
Ability to work independently and as part of a team.
Prior customer support experience is preferred but not always required.
Education
High school diploma or graduation, depending on company requirements.
Experience
Freshers and experienced candidates may apply, depending on the role.
Work Environment
Office-based, remote, or hybrid, depending on company requirements.
