Business Analysis

We are looking for a Business Analysis to join our team Company Goodwill Wealth Management . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Telecalling. The role offers In Hand Salary and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12 Pass and 4 to 5 Years. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days week during the Day shift.

Business Analysis

₹13,000 - ₹30,000 / month

Goodwill Wealth Management Private Limited

Indore, Sapna-Sangeeta Road

6 months - 4 years of experience in Customer Support / TeleCaller

Job Highlights

Hindi

12th Pass and above

All Genders

Day Shift

09:00 - 18:00

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Description

Not selected yet

Other Details

No. Of Working Days

6 days working

Job Benefits

Not selected yet

Shift

Day

Contact Person

HR GARGI

Interview Address

Sapna-Sangeeta Road, Sapna-Sangeeta Road, Indore

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• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.