Customer Relationship Executive

Job Title : Customer Relationship Executive

Department : Service

Reports To : Centre Manager

Summary:

The Customer Relationship Executive (Sales & Service) plays a pivotal role in ensuring

customer satisfaction and driving revenue growth. This position combines responsibilities in both sales and service, requiring the candidate to manage client relationships, address inquiries, and proactively identify opportunities for revenue generation.

Key Responsibilities:

1. Client Relationship Management:

Establish and cultivate strong, long-term relationships with clients.

Serve as the main point of contact for client inquiries and concerns.

Conduct regular check-ins to assess client satisfaction and needs.

2. Customer Service:

Address client inquiries, concerns, and feedback in a timely and professional

manner.

Ensure high levels of customer satisfaction through effective communication

and problem-solving.

3. Upselling and Cross-selling:

Identify opportunities to upsell or cross-sell additional products or services.

Provide clients with information on relevant offerings and their benefits.

4. Feedback Collection:

Gather feedback from clients to gain insights into their evolving needs and

preferences.

Share feedback with relevant teams for product/service improvements.

5. Documentation and Reporting:

Maintain accurate records of client interactions, transactions, and feedback.

Prepare regular reports on client activity, sales trends, and customer satisfaction.

Qualifications & Skills-

1.Qualification – PUC / ITI / Diploma / Any Graduation.

2.Proven experience in sales and customer relationship management.

3.Excellent communication and interpersonal skills.

4.Strong problem-solving abilities and a customer-centric mindset.

5.Proficiency in CRM software and Microsoft Office Suite.

6.Ability to work both independently and as part of a team.

Application Process:

Interested candidates are invited to submit a resume to

vinay.kumar@consolidated.one

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.