Customer Relationship Executive

• Coordinate with marketing team for campaigns and communication strategy.

• tele calling and customer feedback management

• run campaigns and loyalty programs

• maintain customer database for target marketing

• offers execution

• Manage online reputation and maintain high engagement.

• Effective customer engagement, retention and communication

• coordinate with peers for overall execution of campaigns

• data reporting and analysis

• Prepare daily/weekly engagement reports.

• Track complaint categories and resolution times.

• Monitor engagement metrics: response time, conversion rate, satisfaction score.

• Present customer insights to management for decision-making.

• understanding of SEO, performance marketing, project management, brand development, content writing, blogging etc

• able to manage website orders, creating effective sales funnel,

• prior experience in lead generation, conversion metrices, overall marketing analytics is must

• should be able to build or support mgmt in building digital marketing strategy and execution

• hands on various AI tools

• creative and customer centric approach

• Any certification and project proof will be an added advantage

• any ad hoc tasks Management may require support keeping in mind the business demand

• Excellent communication (written & verbal)

• Empathy and customer-centric attitude

• Problem-solving and conflict resolution

• Familiarity with social media platforms & trends

• hands on the CRM tools or review platforms

• Quick response time and multitasking ability

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹9000 - ₹10000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Citypride Cloud Kitchen.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at Citypride Cloud Kitchen
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.