Customer Relationship Executive

15,000 - 30,000 /month

Blessings Always Guruji Associates

Lower Parel West, Mumbai

3 - 6+ years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Automobile

All Education levels

Females Only

6 days working | Day Shift

Job Description

Responsibilities:

Act as the primary point of contact for customers visiting or contacting the workshop.
Handle customer inquiries, service bookings, and follow-ups efficiently.
Maintain strong relationships with premium and high-value clients.
Coordinate with the Operations Head and service team for smooth workflow and timely delivery.
Ensure excellent customer experience from vehicle drop-off to delivery.
Keep customers updated regarding service status, timelines, and costs.
Manage CRM systems and customer data records accurately.
Handle customer feedback, complaints, and escalations professionally.

· Support in upselling services and AMC packages where applicable.

Maintain proper documentation and filing of customer queries.
Ensure adherence to brand standards, grooming, and communication etiquette.

Skills and Qualifications:

· Graduate, post graduate in any discipline.

Excellent communication and interpersonal skills.
Presentable personality with a professional and polished appearance.

· Strong customer handling and problem-solving ability.

· Basic understanding of automobile service processes.

· Proficiency in MS Office and CRM software

Ability to work in a fast-paced, high-expectation environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 6+ years Experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 3-7 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹30,000 per month in this Customer Relationship Executive position.
What shift and timings does this job follow?
Ans : This Customer Relationship Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Lower Parel West, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 3-7 years of experience can apply for this Customer Relationship Executive job. Only female candidates can apply.
What work will you do in this role?
Ans : As a Customer Relationship Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Customer Relationship Executive job is located in Lower Parel West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 3-7 years of experience is ideal for this Customer Relationship Executive job.
Why should you apply for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job offers a salary between ₹15,000-₹30,000 per month. This is a Full Time opportunity and has 5 openings available.